What is your refund policy?
Online Courses
When it comes to our online courses, if you are unsatisfied, you may contact us within 30 days of enrollment and you may receive a full refund if you have not gone beyond the first lesson.
Digital Products
Because our other digital products, such as books or guides, are unable to be returned, we do not offer refunds on those items.
Non-Digital Products
If you have purchased a non-digital product from our online store and the item arrived damaged or defective, or it was not the one you ordered, we will be happy to replace the item or issue a refund. Simply take photos of the product, describe the problem, and send the email to info@DanicaDeLaMora.com.
Off-Site Purchases
In the event that you are unsatisfied with any of our products that you did not purchase directly from our online store, we have no control over replacement or refunds. Customer service for the off-site store must be contacted in that situation.
Services
In the event that you would like a refund on any of our services, a partial or full refund may be possible depending on the time and services rendered at the time of the refund request. Please email us at info@DanicaDeLaMora.com.
Please Reach Out to Us
Satisfaction is important to us! We always hope you will be happy with our products and services. We would like to hear from you! Please email us at info@DanicaDeLaMora.com, or Contact Us through phone or postal mail.
what type of payments do you accept?
We accept all major credit cards. We also accept payments via Stripe, Apple Pay, and Google Pay.
what is your shipping policy?
Shipping Rates & Times
Because we use multiple affiliates, shipping times and prices vary and are subject to economical fluctuations. When possible, we try to offer free shipping and we do what we can to ensure that you receive your products in a timely manner.
Tracking Information
If you have not received tracking information for the product you ordered, please email us at info@DanicaDeLaMora.com and we will check on the status for you.
How do I schedule a consultation?
Once you have purchased a package or an individual service in the online store, you will receive a confirmation via email. At that point, you may visit the Appointments page by navigating to Services > Appointments. Find the date and time when you would like to make the appointment and fill out the necessary information. Please be sure to include the order number in the Details field. When your desired day and time are approved for availability, you will receive an additional confirmation by email.
Please keep in mind that times are scheduled on Eastern Standard Time (EST) or GMT -05:00.
how long do I have to complete a course?
You may take as long as you wish to complete the course. You will have lifetime access. This is the beauty of online classes because students have the ability to learn at their own pace and to revisit course material as often as needed.
will my course expire?
No. You will have lifetime access to the course and course material!
do you guarantee successful results?
While we are unable to guarantee that you will experience the results you desire, we will be happy to work with you in order to help you improve your outcome. View our consulting packages or contact us.
